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Frequently Axed Questions

Our site is unique in this industry, so we find ourselves fielding many questions by curious visitors. For everyone's benefit, we figured we'd list the most common questions we receive and how we respond to them. Got a question that is not answered here? Send us a note. We'll get back to you immediately. Unless we don't know the answer. In which case, we'll pretend we never received it.

  1. What are your shipping rates?
  2. What shipping carriers do you use?
  3. Do you ship internationally?
  4. Can I get expedited shipping?
  5. What is your return policy
  6. Can I order by mail? Can I pay with a check or money order?
  7. Is ketchup considered a liquid or a solid?
  8. How are hand crafted swords different from mass-produced, machine made ones?
  9. What steel is used for your blades?
  10. Do you sell scratch and dent items?
  11. Can you engrave a custom logo?
  12. I did not buy my sword from you but can you still engrave it?



  1. What are your shipping rates?
    Our shipping rates are determined based on the product and number of products. If you add an item to your cart, the shipping rate will also be shown. We also have free shipping for doers over $200. These rates only apply for destination addresses in the Continental United States.

  2. What shipping services does Strongblade use?
    We most commonly use UPS or USPS. Our goal is to get your package to you as quickly and economically as possible therefore the freight carrier is selected based on your location and the size of the package. If you have a preference for a specific freight carrier please contact us.

  3. Do you ship internationally?
    Yes we do as long as it is legal to import the item into that country. Of course standard website shipping prices may not apply. If you want an item shipped outside the United States we are happy to provide a quotation for the freight charge. Please let us know the destination address and the item(s) you want to order. You can also place the order and we will contact you with the shipping price before we process the order.

  4. Can I get expedited shipping?
    Absolutely! We offer Three-Day, Two-Day and Next-Day air services. However, please note that Next-Day Air for large packages tend to be a touch expensive. We don't post these rates on the site because our shipping department always tries to fit the product(s) into the smallest box possible for air shipments. This saves the customer money, but we can't usually tell the exact price until it is ready to ship. You can obtain a shipping estimate in two ways: 1. make the order and, in your order comments, mention that you want expedited shipping. Our shipping department usually responds within 1 hour to these requests (during normal business hours of course) with shipping rates and times. 2. Call us toll-free at 866-7SWORDS. If our customer service agent can't give you an estimate, he/she will contact our shipping department and they will give you an estimate (usually within the hour).

  5. What is your return policy
    Our goal is to provide an exceptional purchasing experience through Strongblade. For that reason we have kept our return policy flexible as possible. We understand that you may not be satisfied with a purchase for a variety of reasons. We will refund the full purchase price of the item if you contact us within 30 days of delivery. Returns after 30 days are handled on a case by case basis. Please contact our customer service department at service@strongblade.com.

  6. Can I order by mail? Can I pay with a check or money Order?
    Of course. We accept payment from mails or females. Okay, not funny I know, but yes, we do accept mail-orders. The easiest way to pay by mail is to find the items you want on our website and add them to your cart (bear with us, there's logic behind this). Once you have added all items to your cart, look at the total price. This will include shipping costs. If you can, print this page out and include it with your payment. If not, simply jot down a list of what you want to order, include a check or money order for the total (including shipping) and send that off to us at:
    Strongblade, 22 Shelter Rock Lane, Unit 51, Danbury, CT 06810, attn: Orders

  7. Is ketchup considered a liquid or a solid?
    We believe ketchup to be what is known as a suspension: A system in which microscopically visible particles are dispersed throughout a less dense liquid or gas from which they are easily filtered but not easily settled because of system viscosity or molecular interactions. Either that or a colloid, but we're pretty sure it's a suspension.

  8. How are hand crafted swords different from mass-produced, machine made ones?
    In this world of robots that make cars, pianos that play themselves and droids that vacuum your house, it's heartwarming to see a product that is actually made by human hands. Our handcrafted swords are made by humans, for humans (although if you wanted to give one as a gift to your robot, we wouldn't hold it against you). Our humans hammer the steel as it has been done for thousands of years. They heat and quench the blades just like swordmasters of old. Because of this, each sword will vary slightly from the next. There will be small discrepancies in the swords, discrepancies that would be called minor blemishes had they been made by a machine but are instead marks of authenticity when the weapon is hand crafted. These tiny imperfections become a part of your sword, making it different than any other sword ever made, and making it truly yours. Every sword ever made by hand, since the beginning of time, has had these quirky differences to them. These quirks add character and personality to your weapon and broadcast to the world that "yes, a human took the time, care and love to personally hammer out this weapon for me". You will, in all likelihood, not even notice the imperfections. But if you want to test it out, hold a paper towel and run your hand down the blade softly. You will feel miniscule swells in the metal where the hammer has struck the blade into shape. This is the mark of a handcrafted sword.

  9. What steel is used for your blades?
    It depends on the item. Generally our swords and daggers are made from carbon steel or stainless steel. We try to publish on the page which material is used for each item. The carbon steel used varies depending on where the sword was manufactured. The swords and daggers starting with SBA are manufactured by us and most use EN-45 spring steel.

  10. Do you sell scratch and dent items?
    Yes, we do. Our standards are very high, so if we find an item that does not meet our expectations, it will be offered as as scratch and dent item at a discounted price. If there is any moderate blemish on an item, it is automatically marked scratch and dent and sold at a discount. If a scratch and dent version of an item is available, it will appear on the product page of the item you are looking at.

  11. Can you engrave a custom logo?
    We do a lot of custom logo engraving but it depends on the logo. If the logo can be converted to an engravable image we an engrave it. Normally we prefer to work with logos and graphics in a line art form. If you are not sure if your logo qualifies, that is not problem. Contact us and we will be happy to review it. Logo engraving normally costs about $25 for the first engraving. That cost includes our time to convert the graphic to an engravable form. Once that is done if you ever want the logo engraved again the price will be much less since the setup work has been done already.

  12. I did not buy my sword from you but can you still engrave it?
    Sorry but we only engrave our own items. It is rare but every now and then an engraving goes wrong, if it is our product we replace item but we can't assume the liability of replacing a product from someone else.
Have a question?
Email us @ service@strongblade.com
(we reply 7 days a week)
or
Call us toll free : 1-866-779-6737
Phone Hours Monday-Friday
8:00 am to 5:00 PM (ET)
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